Wednesday, June 8, 2011

Delta Airlines is not evil and viral videos can be misleading.

So after you get past the headlines it turns out that United and American had the same policy - only 3 bags allowed free in coach class. The military didn't concern itself with the details and told soldiers they could take 4 bags. Four bags were allowed in first class but how many soldiers traveling on orders get to fly first class?

I'm no fan of Delta, but they're getting a rap they don't deserve and as soon as it hit the fan they raised the limit to conform with what is expected.

Someone near and dear to me suggested that Delta could have made an exception for the soldiers. While this is possible with some small companies it doesn't happen in corporate culture. The workers at the ticket counter don't have authority to waive hard-set prices.

Ok, I'm finished. Let the bashing begin.

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